Free, Easy Returns
We look forward to providing you with excellent service in addition to high-quality bags. If you are not satisfied with your purchase, we offer free 30-day returns on all items in our store.
Customers may return items within thirty (30) calendar days of the date of purchase. Within this time, customer must click "Return An Item" on our main navigation menu to submit a request. From here, customers will submit a "Return Request" using their order number and email. You will be prompted to provide a reason for return and upload photos. Photos are necessary to determine whether or not a bag has been used.
Once we receive the return request and photos, customers will receive a shipping label via email, which the customer must print and attached to a return package.
We provide free returns using one of the two services below, depending on the item you purchased:
a. For most items ie. wallets, tote bags, hand bags and most backpacks & duffels, we will send you a USPS flat-rate box in the mail. Simply pack your return item(s) in this package, attached the return shipping label we email you, and bring the package to a USPS office.
b. For larger items (some duffels), we will not be able to provide you with packaging, but we will send you a UPS return label via email. You may return your item in a bubble mailer or cardboard box, but the dimensions MUST be equal to or smaller than ALL of the following: 24-in L x 14-in. W x 6-in. H. Just package your bag, attached the UPS label we provide, and bring the package to a UPS Distribution Center or UPS Store. Neatly folding bags to fit inside the package is permitted.
Upon receipt of your returned item(s), we will issue you a refund, plus a confirmation email. Customers should expect to receive this refund within seven (7) business days from the date you send your item back.
If you have any questions about our free shipping & free 30-day return policy, feel free to email us at email@example.com!